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If you have been notified about the decommissioning of our legacy LTE service,
please visit our dedicated support page for assistance.
Great Fibre Broadband & Easy Setup
Recently switched to Imagine for fibre broadband and honestly, it’s been great so far. The setup was smooth, and the team kept me in the loop the whole time. The installer was really friendly and explained everything clearly.
The speeds have been solid streaming, working from home, and general day-to-day stuff all run really well. Definitely a big upgrade from what I had before.
Early days still, but happy I made the move.
Paula>4 Jul 2025
The service we get from Imagine is…
The service we get from Imagine is 100% — always reliable and professional. I’m really looking forward to experiencing the new fibre broadband being rolled out in our area next week!
John Doherty>27 Aug 2025
Very positive experience
Very positive experience. We upgraded from satellite to Fiber and the assistant I spoke to couldn’t be more helpful. I was kept updated about when I could expect our engineer out and when the Engineer came he was very professional, knew exactly what he was doing and the installation was to a high quality and very tidy.
I have only had very good experience whenever dealing with Imagine.
Bernard>21 Aug 2025
The guy who put in ours today was super…
The guy who put in ours today was super efficient very hard working and extremely helpful thanks
Mairead Hogan>14 Aug 2025
Really happy with Imagine...
I am currently a customer of Imagine for the last 2 years and had the pleasure of speaking with Lauren today who was very nice and helpful. She explained what new offers were available to me and signed me up to 5G.
Really happy with Imagine as my broadband provider.
Emilia>22 Jul 2025
I have been a customer with Imagine for…
I have been a customer with Imagine for six years and over that time, and on the few occasions I have required support, it has been timely and efficient. I have always been happy with Imagine’s service.
Mary Carroll>18 Jul 2025
Very warm and helpful customer service
A very definite 5-star service and 5-star customer service. I’m a very happy and satisfied customer of Imagine. I highly recommend you stay with this company or switch provider to Imagine. Prices are very competitive and currently locked in until 2030 which is seriously impressive. This praise was earned over a 19 month period and counting. Thanks Imagine!
Johnnie>16 Jul 2025
Excellent and efficient customer…
Excellent and efficient customer service, especially from Ben, who guided me through the service upgrade. He was friendly, knowledgeable, and engaging throughout the process.
Majella Byrne>14 Jul 2025
Excellent customer service
Excellent customer service, I live in an area that has poor signal alot of the time no fault of imagine, when I call them they are always so quick to help very professional I am very happy with the service they provide
Helen Slattery>11 Jul 2025
First, check if the issue is with your Wi-Fi or the internet connection itself:
1. Test with a wired connection:
-> Plug your device into the router using an ethernet cable and check your speed.
-> If speeds improve, the issue is with your Wi-Fi.
2. Common causes of slow Wi-Fi:
-> Background downloads (e.g., gaming consoles, cloud backups).
-> Distance from the router – Wi-Fi signal works best within 20ft (walls and obstacles can weaken it).
-> Your router’s Wi-Fi channel – 2.4GHz is better for long range.
-> You may need a Wi-Fi booster (available from most electronics stores).
3. Try restarting your router:
-> Unplug the power cable from the wall, wait 2 minutes, then plug it back in.
-> Wait up to 5 minutes for it to restart.
To test your service speed you can run a speed test here
For more support see: How do I improve my Wi-Fi Speed?
If the problem continues, contact technical support at 1800 938 100 or support@imagine.ie.
First, check if the issue is with your Wi-Fi or the internet connection itself:
1. Test with a wired connection:
-> Plug your device into the router using an ethernet cable and check your speed.
-> If speeds improve, the issue is with your Wi-Fi.
2. Common causes of slow Wi-Fi:
-> Background downloads (e.g., gaming consoles, cloud backups).
-> Distance from the router – Wi-Fi signal works best within 20ft (walls and obstacles can weaken it).
-> Your router’s Wi-Fi channel – 2.4GHz is better for long range.
-> You may need a Wi-Fi booster (available from most electronics stores).
3. Try restarting your router:
-> Unplug the power cable from the wall, wait 2 minutes, then plug it back in.
-> Wait up to 5 minutes for it to restart.
To test your service speed you can run a speed test here
For more support see: How do I improve my Wi-Fi Speed?
If the problem continues, contact technical support at 1800 938 100 or support@imagine.ie.
Your Wi-Fi password is printed on the back of your router.
If you have Imagine Fibre Broadband (Zyxel router), look for “Wireless Key.”
If you have Imagine Fixed Wireless (router with the orange button), look for “WPA2-Personal”
To connect, choose the Wi-Fi network that starts with “Imagine” and ends with your SSID number. Enter the password exactly as printed on your router.
If you’re still having problems you can contact customer support at 1800 938 100 or support@imagine.ie
More Wi-Fi support:
You can change your Wi-Fi password in the My Imagine Portal:
1. Log in to My Imagine Portal and go to CPE Management > Change Wi-Fi Password
2. Your login details were emailed to you after installation.
3. Forgot your portal password? Click “Forgot Password” on the My Imagine login page.
More information on how to access the portal:
We’re sorry to hear you want to leave.
To cancel your service, please call us on 1800 938 100.
Please note:
-> 30 days notice is required to cancel your service.
-> If you cancel within the Minimum Term you will be charged the monthly pack charge for the remainder of your contract period.
For full details see Terms & Conditions, Product & Pricing Guide and Acceptable Use Policy.
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